We strive to provide a fast, efficient and cost-effective shipping service.
We strive to provide a fast, efficient and cost-effective shipping service.
Here at Vision Imports, we strive for customer satisfaction by delivering affordable rates, the best turn-over time, the best deals and most importantly, the best customer service. We strongly believe that our customers are our number one priority and we’ll do everything just to see the smiles on their faces.
We also strive to provide a fast, efficient and cost-effective shipping service where customers can be in the comfort of shopping from any of their designated retailers and leaving the rest of the job us.
On the Vision Imports page at visionimportsja.com and receive a free account. Afterwards, an email will be sent confirming registration and a US address to ship your items to.
Get StartedProceed to shop with any of your desired retailers/ merchants and remember to add our assigned mail box number; 10000, beside the address or after your name.
Get StartedAfter shipping to the given US address, you will be notified at every step of the process once the package(s) arrive(s) at our warehouse.
Get StartedOur team requires you to sit back and relax while we cover the clearing and custom fees just for you. Once your package is ready we will alert you!
Get Started
Each customer will be considered to have read and agreed to our terms and conditions once they open an account with VISION IMPORTS.
We also advise account holders to examine the terms and conditions on a regular basis to stay informed of any potential updates.
After completing the registration process, each customer will receive our U.S.A. mailing address and a unique mailbox number, where
products should always be mailed.
If your shipping address is incomplete, you risk being charged for using an erroneous address or having your goods sent to the wrong recipient. It is the
customer's responsibility to ensure that the merchant properly packages their items for shipping to ensure safe delivery and prevent harm to
people, property, or the item.
As a result, VISION IMPORTSs disclaims liability for items harmed by outside parties, such as internet retailers or customs officials in
Jamaica. Only products that were harmed or lost while under our control are subject to liability. Invoices and other pertinent shipping
documentation must be submitted before package arrive in Jamaica.
Liability Notice
VISION IMPORTS is not liable for any loss or damage to customer goods, mail, or shipments before they enter the VISION IMPORTS network.
VISION IMPORTS is not liable for any loss or damage to customer goods that are not carefully and properly packaged according to shipping requirements and best practices. It is the customer’s responsibility to ensure that shipments are prepared to withstand the transit process.
Packaging Responsibility and Dispute Notice
Proper packaging is the sole responsibility of the shipper or merchant. VISION IMPORTS is not responsible for ensuring that items are correctly or safely packaged and will not be held liable for any damage to fragile or breakable items. All claims related to packaging or damage must be resolved directly between you and the seller. VISION IMPORTS will not mediate or participate in any disputes between you and the seller.
Liability for Lost or Misdelivered Items
VISION is not responsible or liable for the loss of cash, items purchased online, items delivered to the wrong address, or stolen goods before they enter our facility.
Liability and Settlement Notice
In the event that VISION IMPORTS is found liable for consequential loss under any circumstances, the maximum settlement for uninsured shipments is capped at US$50.00.
1. My package was delivered but I do not see it in my Vision Imports account.
Packages are updates in batches. Once a package has been delivered at the warehouse house , it takes up to 24 hours or by the end of the next day to be updated on the system.
If two days have passed and you haven’t received and update , please contact us asap. Also please to double check your address information.
2. How long does it take for my package to arrive in Jamaica?
After your package arrives at our Florida warehouse and is logged into our system, it typically takes 3 to 5 business days to reach Jamaica and clear customs. In terms of our shipping schedule, we ship two or three times a week by air on Tuesdays, Thursdays, and Saturdays and once a week by sea on Thursdays.
Please note that these days may vary. If there are any delays, we will promptly notify our customers.
3. Why do I have to provide Vision Imports with the invoices for my packages?
Vision Imports has to declare to Jamaica customs the contents and value of each package entering the country through our service. If invoices are not provided, this will result in delays at customs and there
is the possibility that the customs officer inspecting the shipment will assign a higher value to your package.
4. How do I avoid paying customs duty on my packages?
To avoid paying custom duties please ensure that your package value/cost stay below $100usd.
5. My package appeared to be opened when I received it, why is this?
All packages coming through Jamaica Customs are opened and inspected by a customs officer to verify that the invoice matches the contents of the package. They are then resealed using cello tape.
6. Unclaimed Packages:
- If a package remains unclaimed after 10 days of storage, it will be considered unclaimed and may be subject to
auction.
- If a claimed package is left uncollected for up to a month, it will be auctioned to cover expenses such as freight charges and local clearance fees.